Privacy Policy
Effective Date: April 1, 2024
This Privacy Policy ("Policy") describes the way TheOtherShore collects, uses, and discloses your personal information through our website at: http://TheOtherShore.zmvr.com/ (our "website"), as well as our related websites, networks, desktop applications, VR headphone applications, Software development kit related to any technology or services provided by TheOtherShore or its representatives (each "SDK"), and other services provided by us and showing links to this policy (collectively referred to as "platforms", including any clients and SDKs),
you use or continue to use our services, This means agreeing to our collection, use, storage, and sharing of your relevant information in accordance with this Privacy Policy.
1. Information we may collect
Depending on the way you use our services, we may collect different types of information, including personal information, from you. Personal information "refers to information related to identified or identifiable natural persons. The categories of personal information we may collect are listed below. Some types of personal information may belong to multiple categories.
·Identification code: We may collect your first name, Middle name and last name, email address, user name, postal address, social security number or employer identification number, telephone number, IP address or display name.
·Classification characteristics protected by California or federal laws: We may collect your date of birth or age.
·Business Information: We may collect your sales history in the game.
·Voice data: We may receive your voice data through your microphone. Normally, we do not store this information, although for audit purposes, we reserve the right to process your voice data locally in certain public room instances. For audit purposes, some of these voice data can be recorded and sent to third-party services for additional processing. Any such records are anonymous and retained for 30 days. Voice data in private instances has never been processed, stored, or sent to third parties.
·Sensory data: We may receive your voice through your microphone, as well as animation data obtained from your head movements and facial expressions. We do not store this information.
·Internet or other similar network activities: we may collect your game history, Dynamic-link library ("DLL") running/loading on your computer or data collected from "small memory dump"
·Other categories: We may collect information from content you create and publicly share in the game, as well as information you choose to disclose in the game through multiplayer chat or other public features.
·We may also collect information that may not be able to identify you but may be associated with your account. We may use information that does not identify you for any commercial purposes permitted by applicable law.
2. Registration and account information.
If you register an account on our platform, we will collect personal information related to your creation and use of our platform through this account. We will request your email address and birthday, and allow you to create a username and password.
3. Payment and billing information.
If you choose to access or use the portion of the platform that requires payment or fees, we may require you to provide personal information for processing these payments. We may provide your personal information to third-party payment processors who handle transactions on our behalf. We may also collect and retain personal information related to your transactions on the platform.
4. Communication
If you register to receive emails or information about our platform, we will collect personal information from you, such as your first and last name, email address, and your area of interest. When we send you emails, we may track whether you have opened them to understand how to provide a better customer experience and improve our platform.
5. The personal information we collect when you use our platform
Usage information. When using the platform, including the different "rooms" that can be used by users participating in our platform, you can disclose personal information to us and other users of the platform. This situation may occur when you participate in conversations, chats, or other user to user interactions. We can collect and use this information within the scope permitted by law.
Information collected through automated means
Information from cookies and similar technologies. When you use the platform, we may send one or more cookies (small text files containing a string of alphanumeric characters) to your device. We may use both session cookies and persistent cookies. After closing the browser, the session cookie will disappear. After you close the browser, a persistent cookie will be retained, and your browser may use it later when accessing the platform. We can also automatically record some information in your device by using various types of technologies, including "tracking pixels" or "Web beacon"
The information we collect through such cookies and similar technologies ("cookies") may include your IP address or other device address or ID, web browser and/or device type, web pages or websites you visit before or after using the platform, pages or other content you view or interact with in other ways on the platform, mouse movement on the platform (for security purposes), your access to The date and time of accessing or using the platform, as well as the duration of such access, access, and use. We may also use these technologies to collect information about your interaction with email, such as whether you opened, clicked, or forwarded the email. This information may have been collected from all users and may be related to your other information.
We may also display third-party content on the platform. Third party content may use cookies, Web beacon or other mechanisms to obtain data related to your viewing of third-party properties on the platform. In addition, we may implement third-party buttons (such as Facebook's "Like" or "Share" button). Even if you do not interact with this button, these buttons may also act as Web beacon. The information collected through third-party Web beacon and buttons is directly collected by these third parties, not by TheOtherShore. The information collected by a third party in this way is subject to the third party's own data collection, use, and disclosure policies.
Location information. We may use your IP address to obtain general information about the physical location where you are connected to the Internet.
The personal information we receive from a third party.
Our partners. We may receive other personal information about you from third parties, such as analyzing partners, suppliers providing additional information about your IP address (i.e. approximate location), game infrastructure and platform providers, social networks, and advertisers. This type of additional information includes additional IP address information, additional information about devices, and detailed information about connected social media accounts. We may combine this information with other personal information we have about you.
Fraud prevention and anti fraud information
Our goal is to provide users with a positive user experience on the platform by minimizing abuse of TheOtherShore or other users on the platform. We strictly prohibit cheating, hacking, account theft, and any other unauthorized or fraudulent activities on the platform. We use various anti fraud and anti fraud technologies to help us identify and prevent malicious activities. These services may collect and analyze data about your computer and software on it to detect cheating and platform abuse.
6. How may we use information?
We may use the information collected during the process of providing services to you for the following purposes:
providing services to you;
When we provide services, we use them for authentication, customer service, security prevention, fraud monitoring, archiving, and backup purposes to ensure the security of the products and services we provide to you;
Help us design new services and improve our existing services;
Enable us to better understand how you access and use our services, in order to respond to your personalized needs, such as language settings, location settings, personalized help services and instructions, or to respond to you and other users in other aspects;
Provide you with advertisements that are more relevant to you to replace commonly placed advertisements;
Evaluate the effectiveness of advertising and other promotional and promotional activities in our services, and make improvements accordingly;
Software certification or management software upgrade;
Let you participate in a survey about our products and services.
In order to provide you with a better experience, improve our services, or for other purposes that you agree to, and in compliance with relevant laws and regulations, we may use the information collected through a certain service to gather information or personalize it for our other services. For example, the information collected when you use one of our services may be used in another service to provide you with specific content or to display information related to you that is not commonly pushed. If we provide corresponding options in the relevant services, you can also authorize us to use the information provided and stored by the service for our other services.
7. How do you access and control your personal
information? We will do everything possible to take appropriate technical measures to ensure that you can access, update, and correct your registration information or other personal information provided when using our services. When accessing, updating, correcting, and deleting the aforementioned information, we may require you to perform identity verification to ensure account security.
8.
Except for the following circumstances,
we may not share your personal information with any third party without your consent: we may share your personal information with third-party service providers, contractors, and agents (such as communication service providers who send emails or push notifications on our behalf, map service providers who provide location data for us) (they may not be located in your jurisdiction), Used for the following purposes:
to provide you with our services;
To achieve the purpose described in the section on "How we may use information";
Fulfill our obligations and exercise our rights under this Privacy Policy;
Understand, maintain, and improve our services.
If we share your personal information with any of the aforementioned third parties, we will strive to ensure that such third parties comply with this Privacy Policy and other appropriate confidentiality and security measures we require them to comply with when using your personal information.
With the continuous development of our business, we may engage in mergers, acquisitions, asset transfers, or similar transactions, and your personal information may be transferred as part of such transactions. We will notify you before the transfer.
According to legal and similar disclosure requirements. We may disclose your personal information if we are required by law to disclose your personal information, or if we honestly believe that such action is necessary to comply with state and federal laws, to respond to court orders, judicial or other government subpoenas or Search warrant, or to cooperate with law enforcement or other government agencies.
The use is reasonably necessary to comply with applicable laws and regulations, maintain social and public interests, or protect the personal and property safety or legitimate rights and interests of our customers, us, and other users.
Of course, you may refuse to share certain personal information with us, in which case we may not be able to provide you with some of the platform's features. You can update your personal information through the platform. If you wish to access, update, delete or modify any other personal information we hold about you, you can do so through lixin@zmvr.com Contact us. Please note that although any changes you make will be reflected immediately or within a reasonable time in the active user database, we may retain personal information for backup, archiving, fraud and abuse prevention, analysis, compliance with legal obligations, or to the extent permitted by applicable law if we have reasonable reasons to do so.
10. Marketing. If you receive our business email, you can unsubscribe at any time according to the instructions in the email. You can also send us a request via the following email and choose not to receive our commercial email: lixin@zmvr.com Or write to us at the address provided at the end of this policy. We may allow you to view and modify settings related to the nature and frequency of promotional communications you receive from us in the user account function on the platform.
Please note that if you choose not to receive our commercial emails or otherwise modify the nature or frequency of promotional communications you receive from us, we may need up to ten working days to process your request, during which time you may continue to receive our promotional communications. In addition, even if you choose not to receive our business messages, you will continue to receive our management messages about the platform.
11. Information Security:
We will only retain your personal information for the period necessary for the purposes stated in this Privacy Policy and for the period required by laws and regulations. We use various security technologies and procedures to prevent information loss, improper use, unauthorized reading or disclosure. For example, in certain services, we will use encryption technology to protect the personal information you provide. But please understand that due to technological limitations and various malicious means that may exist, even if every effort is made to strengthen security measures in the internet industry, it is impossible to always ensure 100% security of information. You need to understand that the system and communication network you use to access our services may encounter problems due to factors beyond our control.
Our website is a general audience website for children under the age of 13, and we do not intentionally collect personal information about children. If you are aware that your child or any child you care for has provided us with personal information without your consent, please contact us through the contact information listed in the "Contact Us" section below. We will delete any such account or personal information and related personal information.
13. The
Information You Share Our multiple services allow you to publicly share your relevant information not only with your social network, but also with all users who use the service. For example, the information you upload or publish in our service (including personal information you publicly disclose, the list you establish), your response to information uploaded or published by others, as well as location data and log information related to this information. Other users who use our services may also share information related to you, including location data and log information. Especially, our social media services are designed specifically to enable you to share information with users around the world, allowing you to transmit shared information in real-time and widely. As long as you do not delete the shared information, the relevant information will remain in the public domain; Even if you delete shared information, the information may still be independently cached, copied, or stored by other users or unrelated third parties beyond our control, or saved in the public domain by other users or such third parties.
Therefore, please carefully consider the information content uploaded, published, and communicated through our services. In some cases, you can control the range of users who have the right to browse your shared information through the privacy settings of certain of our services. If you request to remove your relevant information from our service, please do so through the methods provided in these special service terms.
14. The sensitive personal information you share
may be considered sensitive personal information due to its uniqueness, such as your race, religion, personal health, and medical information. Compared to other personal information, sensitive personal information is more strictly protected.
Please note that the content and information you provide, upload, or publish while using our services, such as photos of your social activities, may disclose sensitive personal information. You need to carefully consider whether to disclose sensitive personal information when using our services.
You agree to process your sensitive personal information in accordance with the purposes and methods described in this Privacy Policy.
15. Exceptions to Privacy Policy:
Our services may include or link to social media or other services (including websites) provided by third parties. For example, if
you use the 'share' button to share certain content with our service, or if you use a third-party connection service to log in to our service. These functions may collect your relevant information (including your log information) and may be cookies on your computer device to ensure normal operation of the above functions;
We provide you with links through advertising or other means of our services, allowing you to access third-party services or websites.
These third-party social media or other services may be operated by relevant third parties or us. Your use of such third-party social media services or other services (including any personal information you provide to such third-party) is subject to the third-party's service terms and privacy policies (rather than the General Service Terms or this Privacy Policy), and you need to carefully read their terms. This Privacy Policy only applies to the information we collect and does not apply to any third-party services or information usage rules. We do not assume any responsibility for any third-party use of the information provided by you.
16. Scope of
Application of Privacy Policy: Except for certain specific services, all of our services are subject to this Privacy Policy. These specific services will be subject to specific privacy policies. Specific privacy policies for certain specific services will provide more specific instructions on how we use your information in these services. The privacy policy for this specific service forms a part of this Privacy Policy. If there is any inconsistency between the privacy policy of a specific service and this Privacy Policy, the privacy policy of that specific service shall apply.
Please note that this Privacy Policy does not apply to
information collected through third-party services (including any third-party websites) accessed through our services;
Information collected through other companies or institutions that provide advertising services in our services.
17. Changes
. We may revise the terms of this Privacy Policy from time to time, and such revisions form part of this Privacy Policy. If such revisions result in a substantial reduction in your rights under this Privacy Policy, we will notify you by prominently displaying on the homepage, sending you an email, or otherwise before the revisions take effect. In this case, if you continue to use our services, you agree to be bound by the revised Privacy Policy.
18. Contact Us
TheOtherShore is an organization that processes your personal information. If you have any questions or opinions about this policy, personal information we collect or otherwise obtain about you, our use and disclosure practices, or your consent choices, please contact us via email: lixin@zmvr.com .
The platform is located in the United States. If you choose to use platforms from Europe or other parts of the world, the laws for data collection and use in these regions may differ from those in the United States. Please note that your personal information is processed and stored outside of these regions, especially in the United States. In addition, we may transfer your data from the United States to other countries or regions, involving data storage and processing, meeting your requests, and operating platforms.
If you are located in Europe, we will comply with applicable European data protection laws when transferring your personal information outside of Europe. We may transfer your personal information to countries where the European Commission or the UK government finds sufficient protection, to recipients who use contract protection for personal information transfer, or to recipients who use binding company rules. We can also rely on appropriate legal derogations.
For more information on how we can transfer outside of Europe, or to obtain a copy of our contractual safeguards for such transfers, you can contact us using the contact information shown in the "How to Contact Us" section below.
According to the California Consumer Privacy Act ("CCPA"), the following applies to California residents:
You have the right to request the company to disclose to you certain information that we have collected and used your personal information within the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you within the scope of our reservation:
·The categories of personal information we collect about you.
·The source categories of personal information we collect about you.
·The commercial or commercial purpose for which we collect or sell this personal information.
·The category of third parties sharing this personal information with us.
·The specific personal information we collect about you (also known as Data portability requests).
·If we sell or disclose your personal information for commercial purposes, there are two separate lists for disclosure: (a) for sale, determining the category of personal information purchased by each recipient; And (b) for commercial purposes, determine the categories of personal information obtained by each recipient.
·Except for certain exceptions, you have the right to request the company to delete any personal information we collect and retain from you. Once we receive and confirm your verifiable consumer request, we will remove (and instruct our service provider to remove) your personal information from our records, unless there are exceptions. If it is necessary for us or our service provider to retain information, we may refuse your deletion request:
·Complete our transaction of collecting personal information, provide the services you require, take reasonable expected actions within the scope of our ongoing business relationship with you, or otherwise fulfill our contract with you.
·Detect security incidents to prevent malicious, deceptive, fraudulent, or illegal activities, or prosecute those responsible for such activities.
·Debug services to identify and fix errors that impair existing expected functionality.
·Exercise freedom of speech to ensure that another user exercises their right to freedom of speech, or to exercise other rights prescribed by law.
·Comply with the California Electronic Communications Privacy Act (California Penal Code Section 1546, etc.).
·If you have previously provided the informed consent form, you may conduct public or Peer review scientific, historical or statistical research in the public interest and in compliance with all other applicable ethics and privacy laws in the event that the deletion of information may result in the inability to conduct or serious damage to research results.
·Based on your relationship with us, only use internal purposes that are reasonably consistent with user expectations.
·Comply with legal obligations.
·Make other internal legal uses of the information that is compatible with the background you provided.
We will not discriminate against you because you exercise any CCPA rights. Unless permitted by CCPA, we will not:
· Refuse your service.
· Charge you different service prices or rates, including discounts or other benefits, or impose fines.
· To provide you with services of different levels or qualities.
· We suggest that you may receive different service prices or rates, or services of different levels or qualities.
Verifiable Consumer Requests
To exercise the above rights, please send an email to lixin@zmvr.com The theme behavior is "CCPA". Only you or someone legally authorized to act on your behalf can make verifiable consumer requests regarding your personal information. You can also make verifiable consumer requests on behalf of your child. You can only make verifiable access or Data portability requests to consumers twice within 12 months. Verifiable consumer requests must:
· Provide sufficient information to enable us to reasonably verify that you are the person or authorized representative we collect personal information from.
· Please provide a detailed description of your request so that we can correctly understand, evaluate, and respond.
If we are unable to verify your identity or request permission and confirm that personal information is related to you, we will not be able to respond to your request or provide you with personal information. Making verifiable consumer requests does not require you to create an account with us. We will only use the personal information provided in verifiable user requests to verify your identity or request permission.
Response time and format
We strive to respond within 30 days after receiving verifiable consumer requests. If we need more time, we will notify you in writing of the reason and extension. If you have an account with us, we will provide a written response to that account. If you do not have an account with us, we will provide a written response via email or electronic means based on your choice.
Any disclosure we provide only covers the 12 months prior to receiving verifiable consumer requests. If applicable, the response we provide will also explain the reason why we are unable to comply with the request.
For Data portability requests, we will choose an easy-to-use format to provide your personal information and allow you to transfer information from one entity to another without hindrance.
We do not charge fees for processing or responding to consumer requests that you can verify, unless the request is excessive, repetitive, or clearly unfounded. If we determine that the request requires payment, we will inform you of the reason for our decision and provide you with a cost estimate before completing your request.